Privacy Policy

Last updated

December 15, 2025

1. Information we collect

• Account information (email, nickname, password hash).
• Profile information you provide (avatar, description).
• Order information (orders, prices, status, timestamps).
• Messages and files you send in order chats (including attachments).
• Technical data (IP address, device/browser data, logs) for security and diagnostics.

2. Blockchain data

If you pay using SOL, the transaction is recorded on the Solana blockchain and may be publicly visible (for example, wallet addresses and transaction hashes). SolPay does not control the blockchain and cannot delete or change on-chain records.

3. How we use information

• To provide the Service (accounts, orders, escrow flows, dispute handling).
• To communicate with you (verification emails, password resets, notifications).
• To prevent fraud, abuse, and security incidents.
• To improve the Service (analytics, debugging, performance monitoring).

4. How we share information

• With other users as needed to complete an order (e.g., chat messages within an order).
• With service providers (hosting, email delivery) to operate the Service.
• If required for legal compliance, security, or to protect users and the Service.

5. Data retention

We keep information as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type and use.

6. Security

We use reasonable safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your choices

• You can update certain profile details in your account settings.
• You can request account deletion where applicable, subject to required retention.

8. Changes

We may update this Privacy Policy from time to time. Continued use of the Service after changes become effective means you accept the updated policy.

9. Contact

Questions about privacy? Contact us via the Contact page.